Service Manual

ORDERING ONLINE

You may order online beginning in March 2021.

When ordering online, a Login ID and Password will be required. Click on the “Login” link in the top right corner to create a new account if this is your first time to place an order. If you need assistance with Freeman Online please call Freeman’s Customer Support Center at 1-888-508-5054.

DISCOUNT PRICE DEADLINE DATE

Order early to take advantage of advance order discount rates. Place your order by June 2021.

DRAPE, CARPET, AND FURNISHINGS

Each 10′ x 10′ booth will be set with 8′ high back drape‚ 3′ side drape dividers in show colors. By order of the Fire Marshal, nothing may be attached to this drape. Booths 300 sq ft or less will receive a one-line identification sign.  Booths larger than 300 sq ft may receive a one-line identification sign upon request.

Exhibits do not include carpet; however, the 10 ft. aisles will be carpeted in show colors. The Star of the South mandates that if you order carpet from Freeman for your booth, the carpet must meet the aisle carpet and fit your booth size.

Exhibits also do not include furnishings. Displays, tables, chairs, carpet, drapes other than show drapes, and specialty furniture may be ordered through Freeman. Any additional booth needs such as electrical power, AV, floral, etc., may be ordered through the proper show contractors. Forms for these items may be found when you order online or in your exhibitor kit.

LABOR INFORMATION

Union Labor may be required for your exhibit installation and dismantle. Please carefully read the Union Rules and Regulations in your exhibitor kit or when you order online to determine your needs. Exhibitors supervising labor will need to pick up and release their labor at the Labor Desk. Refer to the order form under Display Labor for Straight time and Overtime hours.

INSTALLATION AND DISMANTLE

Exhibitor move-in will take place on Thursday, July 22 from 10:00 a.m.-7:00 p.m. All exhibits must be fully installed by Thursday, July 22 at 7:00 p.m. Freight moved into the facility after 4:30 p.m. on Thursday, July 22 will be subject to overtime rates.

Exhibitor move-out will take place on Friday, July 24 from 6:00 p.m. to 11:00 p.m. Freight will be moved out of the facility on Friday and will be subject to overtime rates. All exhibitor materials must be removed from the exhibit facility by 11:00 p.m. Freeman will begin returning empty containers to exhibitors to place materials in as soon as the aisle carpet is removed from the exhibit floor. This entire process will take approximately 2 hours. To ensure all exhibitor materials are removed from the exhibit facility by the exhibitor move-out deadline, please have all carriers check-in at the Freeman Service Center by 7:00 p.m. on Friday or freight will be re-routed.

SHIPPING INFORMATION

Freeman will accept crated, boxed or skidded material beginning Friday, June 25, 2021 at the following address. Materials arriving after July 16, 2021 will be received at the warehouse with an additional after-deadline charge.

Advance Shipping Address:
2021 Star of the South Dental Meeting

Exhibiting Company Name / Booth # ________
C/O Freeman
9258 Park South View, Ste. 100

Houston, TX 77051

Freeman will accept shipments at the show site at the following address beginning 10:00 a.m. on Thursday, July 22, 2021. Shipments arriving prior to this date will be refused. Any charges incurred for early freight accepted by the facility are the responsibility of the Exhibitor.  You may provide your carrier with the phone number if necessary, 713-770-6750.  Freeman must receive all shipments and deliver them to each exhibitor’s booth.

Show Site Shipping Address:
2021 Star of the South Dental Meeting – Hall C

Exhibiting Company Name / Booth # _________
C/O Freeman
George R. Brown Convention Center – Hall E
1001 Avenida de las Americas
Houston , TX 77010

Shipping labels for advance and direct shipments may be downloaded from the Star of the South website beginning March 2021.

POST SHOW PAPERWORK AND LABELS

Freeman Exhibitor Services Department will gladly prepare your outbound Material Handling Agreement and labels in advance. Complete the Outbound Shipping Form and your paperwork will be available at show site. Be sure your carrier knows the company name and booth number when making arrangements for shipping your exhibit at the close of the show.

Please note: All items and materials that must be brought into the facility may be subject to Material Handling Charges and are the responsibility of the exhibitor.  This also applies to items not ordered through the Official Show Vendors.

Please be aware that disposal of exhibit properties is not included as part of your material handling charges.  Please contact Freeman for your quoted rates and rules applicable to disposal of your exhibit properties.

LABOR INFORMATION

Union Labor may be required for your exhibit installation and dismantle. Please carefully read the UNION RULES AND REGULATIONS to determine your needs. Exhibitors supervising Freeman labor will need to pick up and release their labor at the Service Desk. Refer to the order form under Display Labor for Straight time and Overtime hours.

ASSISTANCE

We want you to have a successful show. If we can be of assistance‚ please call our Exhibitor

Services Department at (713) 770-6750.

FREEMAN SERVICE CENTER HOURS

Freeman staff will be available at the Freeman Service Center at the following dates and times:

Thursday, July, 22 10:00 a.m. – 7:00 p.m.

Friday, July 23 9:00 a.m. – 6:00 p.m.

Saturday, July 24 9:00 a.m. – 11:00 p.m.

For assistance before the show‚ please call Freeman’s Exhibitor Services Department at 713-433-2400.

ADDITIONAL FREEMAN SERVICES

The official audio visual contractor for the Star of the South, can assist with any of your audio visual needs. For assistance you may download the AV Form here.

For Freeman Exhibit Transportation, please call 800-995-3579.

Order Online

You may order online beginning March 2021

Shipping Labels

Shipping Labels will be available beginning in March 2021

POV Loading and Unloading

Exhibitor Move-in and Move-out Procedures: 

Exhibitors can drop off equipment behind the building in the loading docks area. Entrance Gate is behind the GRB (Across from Hall B) off of Chartres Street across from Walker Street. Move-in and Move-out days there is no charge to park behind the GRB Exhibitor Lot (Lot 4). During show days the cost is $10 per day to park behind the GRB. This is a cash only Lot. First come first serve. If the lot fills up, exhibitors will have to park in the surrounding areas mentioned under the Housing and Travel Tab.